🔒 Privacy Policy

1. Introduction

DoctorX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using DoctorX, you consent to the data practices described in this policy. This policy complies with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

2. Information We Collect

a) Personal Information

When you register or use our App, we may collect:

• Full Name
• Email Address
• Phone Number (when you contact us via WhatsApp)
• Clinic/Hospital Name & Address
• Professional Degree & Qualifications
• Profile Photos & Clinic Logos
• Clinic Tagline, Website URL, and Social Media Links

This information is collected through Firebase Authentication, Google Sign-In, and the details you provide via WhatsApp for frame creation.

b) Automatically Collected Information

• Device Information (device model, operating system version)
• Advertising ID (for personalized ads via Google AdMob)
• IP Address
• App Usage Data (features used, crash logs, performance data)
• Category preferences selected within the App

c) Images & Media

• Photos you upload (profile picture, clinic logo)
• Customized frame images you upload
• Educational post images you select for download

These are stored securely on Firebase Storage/Cloudflare.

3. How We Use Your Information

• To create and manage your account
• To create personalized branded frames for your clinic
• To display educational health posts relevant to your selected categories
• To combine your profile details with educational posts for downloading
• To serve advertisements via Google AdMob
• To communicate with you regarding your account and frame requests
• To improve our App functionality and user experience
• To comply with legal obligations under Indian law

4. Third-Party Services

We use the following third-party services that may collect information:

1. Google Firebase (Firebase Auth, Firestore, Firebase Storage) — User authentication, data storage, image hosting. Privacy Policy

2. Google AdMob — Displaying advertisements. May use Advertising ID for personalized ads. Privacy Policy

3. Google Sign-In — Simplified authentication. Privacy Policy

4. Cloudflare — Image content delivery network (CDN). Privacy Policy

5. WhatsApp (Meta Platforms, Inc.) — Communication for frame creation. Privacy Policy

5. Data Storage & Security

Your data is stored on Google Firebase Firestore and Firebase Storage (encrypted at rest and in transit) and Cloudflare CDN for image delivery. We implement appropriate technical and organizational security measures to protect your personal data.

6. Data Retention

We retain your personal information for as long as your account is active. You can request deletion at any time by deleting your account via the App's "My Account" section. Upon deletion, your profile data, uploaded images, and authentication credentials are removed.

7. Your Rights (Under DPDP Act, 2023)

• Right to Access: You can request a copy of your personal data.
• Right to Correction: You can update inaccurate or incomplete data.
• Right to Erasure: You can delete your account and all associated data.
• Right to Withdraw Consent: You can withdraw consent for data processing.
• Right to Grievance Redressal: You can file complaints about data handling.

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, we have appointed a Grievance Officer:

Name: Devang Kakadiya

Email: imaginographics915@gmail.com

WhatsApp: +91 8128884069

Response Time: Within 30 days of receiving the complaint

9. Children's Privacy

DoctorX is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date.

11. Contact Us

Email: imaginographics915@gmail.com

WhatsApp: +91 8128884069

Last Updated: August 2026